BPR - Process O wner Skills

• process owners are seconded from their present job to take on a BPR project as a temporary project. On completion they will move on to another brief. Their reputation and career prospects are under scrutiny when the process re-engineering work is underway. The routines and methods of departmental managers and staff are threatened.
• Process owners work for the POLICY Group (BPR centre) rather than for departmental managers - who are obliged to assist them!
• the role calls for high level problem solving ability and inter-personal skills. Owners will be managing a BPR team and the project overall. There is great potential for ambiguity and conflict.
• the process-owner is an internal agent of change who needs the expertise and personal authority to influence rather than fight running battles with departmental and functional groups.