BPR - Process O wner Skills
- process owners are seconded from their present job to take on a BPR project
as a temporary project. On completion they will move on to another brief.
Their reputation and career prospects are under scrutiny when the process
re-engineering work is underway. The routines and methods of departmental
managers and staff are threatened.
- Process owners work for the POLICY Group (BPR centre) rather than for departmental
managers - who are obliged to assist them!
- the role calls for high level problem solving ability and inter-personal
skills. Owners will be managing a BPR team and the project overall. There
is great potential for ambiguity and conflict.
- the process-owner is an internal agent of change who needs the expertise
and personal authority to influence rather than fight running battles
with departmental and functional groups.