5. Social skills and attributes.
Learning Pointers
Review your development by exploring the following questions/propositions. Make notes on steps you can take to strengthen your repetoire of ability and understanding in this area.
Management is sometimes defined as 'getting things done through other people'. This points to requiring key interpersonal skills. The successful manager needs abilities such as
- communicating,
- delegating
- persuading
- listening
- resolving conflicts
- responding to and using authority and power
- selling.
