Key Roles
Units, Elements and Performance Criteria

1. Manage Operations
   

   Unit 1
   

   1. maintain operations to meet quality standards
      
   2. create and maintain the necessary conditions for productive work

   Unit 2
   

   1. contribute to the evaluation of proposed changes to services, products and systems
      
   2. implement and evaluate changes to services, products and systems
      

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2. Manage Finance

   Unit 3
   

   1. make recommendations for expenditure
      
   2. monitor and control the use of resources
      

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3. Manage People
   

   Unit 4
   

   1. define future personnel requirements
      
   2. contribute to the assessment and selection of candidates against team and organisational requirements
      

   Unit 5
   

   1. develop and improve teams through planning and activities
      
   2. identify, review and improve development activities for individuals
      

   Unit 6
   

   1. set and update work objectives for teams and individuals
      
   2. plan activities and determine work methods to achieve objectives
      
   3. allocate work and evaluate teams, individuals and self against objectives
      
   4. provide feedback to teams and individuals on their performance
      

   Unit 7
   

   1. establish and maintain the trust and support of one's subordinates
      
   2. establish and maintain the trust and support of one's immediate manager
      
   3. establish and maintain relationships with colleagues
      
   4. identify and minimise interpersonal conflict
      
   5. implement disciplinary and grievance procedure
      
   6. counsell staff
      

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4. Manage Information
   

   Unit 8
   

   1. obtain and evaluate information to aid decision-making
      
   2. record and store information
      

   Unit 9
   

   1. lead meetings and group discussions to analyse problems and make decisions
      
   2. contribute to discussions to analyse problems and make decisions
      
   3. advise and inform others