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Power

Power,
Organisations
and Management

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Political Language and Organisational Life

Metaphors relating to power weave through our work conversations and organisational experience. Our understandings of power and power relationships are brought to life and maintained through language. When we talk and argue we initiate, maintain, justify and reinforce structures of organisational membership, acceptance and decision-making.

Classical administrative theory portrays organisations as

logical, functional, bland, impersonal, passionless entities that operate according to neutral rules of efficiency and economy.

But organisations are social constructions characterised by ownership, membership, control and language. Social power is manifested through the exertion and ability of members and other stakeholders as they generate and maintain their position and relationships. These matters are human and illustrate

One definition of social power is that offered by Dahl: "the ability to get another person to do something that he or she would not otherwise have done."

The weakness in the social construction/language argument relating to power is that it neglects pure, real, coercive force. The fist speaks louder than words. The person who does not speak but who acts - using the gun, the sword, the fist - to force others into submission - has power. This is the first source of power. In the modern business word - coercion - albeit mediated by social mores and the law - is nevertheless still evident. The employee may be dismissed, the union may strike.

Positioning and influencing (politics) are structurally and processually inherent in organisations. Authoritarianism, self-interest, pluralism and coalitions prevail. Through consultation and manoeuvering (politicking), individuals and groups balance their views and preferences. Organisational life is predominantly governmental and political. Participants agree and disagree about purposes, goals and methods. It was the ancient Greeks however who first drew to our attention how political processes may order, stablise and mediate absolutist, coercive and volatile tendencies in government. Machiavelli - similarly offered insights and recommendations about the behaviour of princes in comparison to ordinary citizens.

Metaphors and the way we refer to Power

A metaphor is a figure of speech in which a name or descriptive term is transferred to some object to which it is not literally applicable.

Metaphors such as "we are all in the same boat together" decorate the scripts of business; HRM, TQM and the "be excellent" school. We talk of

Our use of metaphor in the way we speak indicates imperatives, rights, positions, expectations, manoeuvring and inclusion/exclusion processes. This echoes along organisational and political corridors. The cliche "our most valuable asset is our people" is commonly heard. Indeed humanistic ideals about organisational culture, leadership styles, team building, motivation and performance feature widely in modern business-speak.

Such speech is not neutral, it carries political connotations. It tends to impart necessity, urgency and acceptability to actions and it flavours the scripts of the powerful who

Organisational behaviour textbooks generally under-play the first two of these points and the drama of politicking. This is why a power perspective, how people in organisations engage in politics, will better our understanding of organisational life and reduce our human relations nievity. We should not gloss over the contradictions of owner/manager dominance. Nor should we label "politicking" as abnormal or dysfunctional behaviour - it could not be more normal.

Sources of Power

In modern organisational life, various sources of power sources are used to get others to do something they otherwise would not have done. When analysing events and influences it is important to consider how people - over time - may construe their situation differently.

Different power sources may be more or less highly regarded in history and according to the predispositions of the observer. The expectations, values and language of Year 2000 incorporates words and phrases that focus attention on matters we regard as important today. If we lived in 1800, our expectations, values and language may result in different interpretations about what we regard as good, immoral, true. We will see principles, needs, trends, opportunities and threats differently.

The person who speaks fluently is empowered and may also empower others to create, direct and dominate organisational relationships. A study of language and iconic words and phrases of the time may better explain managerial behaviour than shallow propositions about team leadership and management styles.

Other sources of power

Images of Power

In his book "Images of Organisations" Gareth Morgan presents a thorough analysis of metaphors, devices and power-plays. It broadens and deepens our understanding of power in organisations. The book is essential reading for any student of organisational behaviour and is highly recommended for purchase.

Morgan's framework of analysis almost offers itself as a DIY guide - a curriculum - for a management training course entitled "Teach Yourself to Become a Power-Player". He clearly does not intend this - however - trainee power-players have much to learn from the substance and themes illustrated by the metaphors. Morgan's sources of power may be listed as follows:

Resource-based Bureaucracy-based
Decision Control Know-How
The Contingent Hero Managing Boundaries
Technological Dependence Alliances and Networks
Countervailers Symbolism
Gender Groupthink


Intrigue and Scripts

Organisational intrigue is often unseen by outsiders. To understand that "something is going on ", the covert displays, passions, positioning, interests, conflicts and tensions must become visible. Observers will then interpret the interaction according to how they align themselves with different points of view. If visible, we can note and interpret the scripts that we see enacted. A script indicates the selections, interpretations and interests of the actors. What they say, their dialogue, flow of actions on a stage and timing may cast light on the conflicts and purposes of the intrigue. What may be revealed?

Conflict - Normal or Abnormal?

If organisations have a natural propensity for conflict, why do so many organisational studies treat contention over competing interests, personality clashes or rivalries as dysfunctional/abnormal? Competition is a major driver of business and interpersonal competitiveness is a major source of creative energy and power seeking.

Competitiveness over job roles, residual grudges, stereotyping and disappointments over "just deserts" are all possible sources of overt or covert conflict.

An organisation's structure itself pits competition against co-operation. Collaborative performances are needed yet departments vie with each other for attention and resources. An organisation chart maps co-operative relationships yet junior jobs of limited discretion are accountable to senior controllers.

Win-lose struggles are common. An employee does not have to be Machiavellian to be sucked into manoeuvring as an initiator or recipient. Everyday examples are legion. The history of industrial relations in the UK demonstrates the ample scope for conflict between employer and employee.

Checks and Balances

Many powerful people will deny that they have any real power - even though it is at their disposal (sources). They say their hands are tied by internal constraints or externalities beyond their control. Is this so? Various checks and balances affect power relations e.g.

Separation of business and political domains

Free marketeers would argue - "keep government out of business". Allow the invisible hand of market transactions to play its productive and beneficial course. As Friedman argued - "the business of business is business. "

Ownership legalities in the UK operate to exclude employees from having seats - as of right - on executive boards. They do not own the business. In the same breath however, why should businesses (UK or foreign owned) or trade unions or the gun lobby be able to use their funds and influence to sway the decision-making of nationally, democratically elected governments?

Conclusion

Power players draw on many bases. In analysing these and differentiating sources, consider how participants construe the situation. Dramas are driven by imperatives and logic of the times.

To properly understand situational influences, we must account for time. The influence of language and scripts perhaps better explains managerial power than the shallow protestations of HRM. Rather than just focus on "team-isms", those interested in manager development (and the claim rights of the managerial class) might benefit more from developing skills of navigation across a range of power bases as they walk the corridors of power.


References
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