ISO 9000


Prev ISO 9001 (2000) is an internationally agreed set of standards for the design, installation and operation of quality management systems. The standards have a history dating back to 1968 (and with earlier antecedents). ISO 9001 (2000) recently replaced the ISO 9001, 9002 (1994) and 9003 (1994 ) standards which are discontinued. Organisations that are currently

15 December, 2003 is the deadline for transition.

Obtaining ISO 9000 accreditation involves.

  1. defining what your best practice in production or service delivery will be (product and process definition)
  2. carrying out the best practice. Ensuring that work is done to plan, in the defined ways
  3. recording evidence that it is done - records that provide an audit trail of attention to quality.


TQM BOLATop CJHome Brunel School of Business and Management

BOLA is maintained and developed by Chris Jarvis