Quality Management Systems - References
Deming Electronic Network Papers, Software, Spreadsheets and Pictures
- Caplen, R, 1988, A Practical Approach to Total Quality Control, Business Books
- Crosby P, 1979, Quality is Free, McGraw-Hill
- Deming W.E., 1982, Out of the Crisis, MIT
- Feigenbaum A, 1991, Total Quality Control, McGraw-Hill
- Ishikawa K (D Lu transl.), 1985, What is Total Quality Control?, Prentice-Hall
- Johansson H, McHugh, Pendlebury, Wheeler, 1993, Business Process Re-engineering, John Wiley
- http://www.praxiom.com/
- Juran J, 1993, Quality Planning and Analysis, McGraw Hill
- Hitchins D,1988, Just-in-Time, Gower
- Kanji G and Asher M, 100 Methods for Total Quality Management, Sage, 1996
- Kepner C H & Tregoe B B, 1965, The Rational Manager: a systematic approach to problem-solving and decision-making, New York, McGraw-Hill.
- Kepner C H & Tregoe B B, 1981, The New Rational Manager: a systematic approach to problem-solving and decision-making, London, J Martin Publishing
- Muhlemann A, Oakland J, Lockyer S, 1992, Production and Operations Management, Pitman.
- Munro-Faure, 1992, Implementing Total Quality Management, Pitman.
- Oakland J, 1995, Total Quality Management, Butterworth-Heinemann
- Patching, Practical Soft Systems Analysis
- Shingo S, 1986, Zero Quality Control, Productivity Press, Stamford
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