TQM Methods and Techniques

Back to Process Flow Charts

• Process flow charts
• Checklists and activity sampling
• Histograms and scatter diagrams
• Pareto analysis
• Cause and effect analysis (Ishikawa/fishbone diagrams)
• Brainstorming
• Force-field analysis
• Control charts
• Failure mode, effect and criticality analysis (FMECA)
• Statistical process control
• Kaizen and Quality Circles
• Taguchi Methods

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